Returns Information

Please inform us of your intention to return goods by contacting us on 01392 361800 we will then instruct you further on how to return your goods.


Unwanted goods


Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

  • Scissors/Razors
  • Cosmetics
  • Nail polishes
  • Hair brushes, extensions & accessories
  • Body jewellery/Piercing tools
  • Foot Spas

This list is not exhaustive, your statutory rights are not affected.


Faulty goods


If a fault has developed within the manufacturers warranty period, a repair, exchange or refund will be offered once the manufacturing fault has been confirmed.

In cases where the fault is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found, the item will be sent back to you at your cost (normally our standard delivery charge).


Furniture and equipment items


Due to furniture being bespoke orders cannot be cancelled once it has been processed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 50% of the value of the goods as well as the delivery charge.